Terms and Conditions

Terms and Conditions

Agreement: This service order/invoice is between “Medley Heating Air Conditioning Plumbing” and the “customer.” It contains the entire agreement between the parties. The terms begin on the effective date and continue as specified.

Service: Our certified technician will perform all work professionally using quality materials during normal working hours: 8:00am-8:00pm Monday-Friday and 8:00am-12:00pm Saturday. We are closed on Sundays, except for emergencies, excluding nights and holidays. Medley Heating Air Conditioning Plumbing will provide all necessary materials and labor as outlined.

Payment: The customer will compensate Medley Heating Air Conditioning Plumbing as outlined in the service order/invoice. Payment is due upon completion of services and receipt of the invoice. Returned checks incur a service fee, and overdue amounts are subject to a 1% per month financing charge. Customers are responsible for any applicable taxes, including those for refrigerant handling and disposal.

Emergency Work: Emergency service requests may incur additional fees. A new service order invoice may be required before work begins.

Exclusions: Medley Heating Air Conditioning Plumbing is not liable for any loss, delay, injury, or damage caused by improper use, negligence, or circumstances beyond our control, including but not limited to natural disasters, government actions, and supply shortages. We are not responsible for consequential damages or unauthorized repairs. Medley is not required to perform safety tests, install new devices, or make modifications to comply with recommendations or directives of insurance companies or governmental agencies.

Warranty/Guarantee: All materials, parts, and equipment are covered by the manufacturer’s warranty. Parts and labor performed by Medley are warranted for 365 days unless otherwise stated. This warranty excludes normal wear and tear, consumable products, customer-supplied equipment, and unauthorized repairs. Medley’s responsibility is limited to necessary service and repairs or replacement at our discretion. The warranty is void if the manufacturer’s maintenance is not performed. This warranty does not cover incidental or consequential damages. Emergency services for substantial damage or risk of injury may incur additional fees.

Modification: This warranty is separate from any manufacturer’s warranty. Changes to this warranty must be in writing. Medley is not liable for incidental or consequential damages. Medley Heating Air Conditioning Plumbing reserves the right to use parts of approximately equal size and performance if original parts are unavailable. Warranty service is performed during normal business hours. This warranty is exclusive and in lieu of all other warranties, express or implied.

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